Frequently asked questions
Are these bicycles sold with a warranty?
Yes, new bikes and new custom bikes are sold with a one year warranty covering mechanical and fitting adjustments, not including the cost of new parts. Reconditioned bicyces are sold with a 90 day warranty covering mechanical and fit adjustments.
How soon after purchasing my new bike may I expect to pick it up?
We will do our best to have your bike ready for your test ride and fitting within one business day.
If I submit a forty percent deposit, how long does this hold a bicycle?
The forty percent deposit will hold any bicycle for seven days, and it is transferrable to any other bicycle in stock at the time of pick-up.
Do you offer a delivery service?
Yes, delivery is free for any bicycle purchased and to any address within a 30 miles radius of our Rockville store. An appointment is required.
Do you offer shipping?
No. We keep our prices reasonable by eliminating shipping as an option. When you purchase a bicycle, you may pick it up in person at our Rockville store or request free delivery up to 30 miles radius from our location.