Frequently asked questions

Are these bicycles sold with a warranty?

Yes, new bikes and new custom bikes are sold with a one year warranty covering mechanical and fitting adjustments, not including the cost of new parts. Reconditioned bicyces are sold with a 90 day warranty covering mechanical and fit adjustments.

How soon after purchasing my new bike may I expect to pick it up?

We will do our best to have your bike ready for your test ride and fitting within one business day.

If I submit a forty percent deposit, how long does this hold a bicycle?

The forty percent deposit will hold any bicycle for seven days, and it is transferrable to any other bicycle in stock at the time of pick-up.

Do you offer a delivery service?

Yes, delivery is free for any bicycle purchased and to any address within a 30 miles radius of our Rockville store. An appointment is required.

Do you offer shipping?

No. We keep our prices reasonable by eliminating shipping as an option. When you purchase a bicycle, you may pick it up in person at our Rockville store or request free delivery up to 30 miles radius from our location.